Restaurant Manager Jobs in London, UK

Job Description

Key Responsibilities

• Oversee daily restaurant operations, ensuring smooth service flow and efficient processes.
• Monitor and improve the quality of food, beverage, and customer service to meet high standards.
• Ensure all areas of the restaurant (dining area, kitchen, bar) are properly staffed, maintained, and clean.
• Hire, train, and supervise restaurant staff, including waiters, chefs, kitchen staff, and bar personnel.
• Develop staff schedules, ensuring adequate coverage during peak and off-peak hours.
• Provide ongoing training and development opportunities to enhance staff performance.
• Conduct performance evaluations and address any disciplinary issues or grievances.
• Ensure an exceptional dining experience by maintaining high levels of customer satisfaction.
• Respond to customer complaints or feedback in a timely and professional manner.
• Build rapport with regular customers and ensure their preferences are catered to.
• Oversee restaurant budgets, monitor expenses, and manage cost control (labor, food, beverage).
• Track daily sales and revenue, prepare financial reports, and analyze performance metrics.
• Identify opportunities to increase profitability, such as upselling, menu promotions, or cost-cutting initiatives.
• Collaborate with chefs and bar staff to develop or update menus, including seasonal specials or promotional items.
• Ensure proper inventory management, including ordering supplies, maintaining stock levels, and minimizing waste.
• Build relationships with suppliers and negotiate favorable terms to control costs.
• Ensure that the restaurant adheres to health, safety, and sanitation regulations.
• Monitor kitchen and dining area cleanliness and ensure all safety protocols are followed.
• Ensure compliance with local laws, including alcohol licensing, labor laws, and food safety standards.
• Develop and implement marketing strategies to attract and retain customers.
• Plan and execute special events, promotions, or campaigns to drive sales and increase brand visibility.
• Work with social media teams or digital platforms to promote the restaurant online.
• Foster a positive and productive working environment for all employees.
• Lead by example, motivating the team to deliver excellent service and maintain high standards.
• Address any operational challenges or conflicts within the team proactively.

Skills & Experience

• Minimum 3 years of experience required.
• Exceptional customer service and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Problem-solving abilities and attention to detail.
• Proficiency in restaurant management software, POS systems, and basic financial reporting.